Shipping policy
Standard delivery is free everywhere we ship and takes 5 to 7 working days; express delivery costs €20. Both are tracked.
Where we deliver
All EU member states, plus Switzerland, Norway and the United Kingdom. The country picker in the header sets the delivery country, the currency and the language; it never blocks you from ordering on another market version with delivery to a country we serve.
Options and times
| Service | Cost | Delivery time after dispatch | Tracking |
|---|---|---|---|
| Standard | Free | 5 to 7 working days | Tracked, signature for jackets |
| Express | €20 | 2 to 3 working days | Tracked, signature for jackets |
When your order leaves
- Stocked items are dispatched from Portugal by UPS the same or the next working day.
- Made-to-order items are made in Pakistan and reach you 3 to 4 weeks after you approve the spec sheet and, where relevant, the stitch preview, by DHL or FedEx and duty paid. The builder and the order confirmation show the date we expect.
- An order with both kinds ships together unless you ask us to split it.
Tracking and delivery
You receive the tracking link by email, and by SMS if you gave a mobile number. Jackets need a signature; if nobody is in, the carrier leaves a card or takes the parcel to a pick-up point. Check the delivery address before ordering; after dispatch we can no longer change it, and a re-delivery caused by a wrong address is charged at cost.
Customs, duties and taxes
Inside the European Union there are no duties and the price already includes your country's VAT. That includes custom pieces made outside the EU: we import them duty paid, so the price you see is final. For deliveries outside the EU, import duties and local taxes are due from the recipient on arrival unless the checkout shows them as paid.
Delays and damage
If your parcel is late we tell you and give a new date. If we cannot deliver within 30 days of the date we promised, you may cancel and we refund in full. If a parcel arrives damaged, note it with the carrier, photograph the packaging and the item, and write to us within 48 hours; we replace or repair at our cost.
Packaging
Orders ship in a sealed low-density polyethylene mailer marked with its resin code and the sorting instructions of each market. We are registered for packaging take-back with LUCID in Germany and CITEO in France, and for textiles with Refashion in France.