Right of withdrawal

Your right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you, or a third party other than the carrier named by you, take physical possession of the goods. If you ordered several goods in one order that are delivered separately, it ends 14 days after you receive the last of them.

To exercise the right, inform us, SOLARISFLUX Unipessoal Lda, Rua Dom Afonso Henriques 132, 4950-854 Monção, Portugal, support@arianleather.co, of your decision by an unequivocal statement, for example a letter sent by post or an email. You may use the model form below, but you do not have to. You can also start a return from your account at arianleather.co; we will then confirm receipt of your withdrawal by email without delay.

To meet the deadline, it is enough to send your statement before the withdrawal period ends.

Effects of withdrawal

If you withdraw, we reimburse all payments received from you, including the cost of standard delivery. We do not reimburse the extra cost of express delivery if you chose it. We reimburse without undue delay and no later than 14 days after the day we are informed of your decision, using the same means of payment you used, at no cost to you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.

Send the goods back to SOLARISFLUX Unipessoal Lda, Largo Barão de São Martinho 13, 4.º andar, Sala H, 4700-306 Braga, Portugal without undue delay and in any event no later than 14 days after the day you told us you withdraw. You bear the direct cost of returning the goods only from Switzerland, Norway and the United Kingdom; within the European Union we send you a prepaid label and bear that cost.

You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Trying a jacket on indoors is fine; wearing it out, removing labels or exposing it to smoke or scent is not.

Where the right of withdrawal does not apply

Under article 16(c) of the Consumer Rights Directive (article 17(1)(c) of Portuguese Decree-Law 24/2014), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. On this site that means:

• any product configured in the Design Your Own jacket builder,
• any product ordered with custom measurements,
• any product with embroidery, initials or other personalisation,
• any stocked product altered at your request.

You see this notice on the product page, in the builder before you add the item to your bag, in the bag and at checkout, and you confirm it in the builder. Your legal guarantee for faults is unaffected.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

You can copy this form into an email, or ask us for it as a PDF in your language.