How can we help?

Every EU country, Switzerland, Norway and the United Kingdom. Stocked items ship from Portugal by UPS: standard delivery is free and takes 5 to 7 working days, express is €20 and takes 2 to 3. Custom pieces come from our atelier by DHL or FedEx, duty paid, and are at your door 3 to 4 weeks after you approve the spec. Outside the EU, duties on stocked items are paid on arrival.

Stocked sizes leave the same or the next working day, Monday to Friday, and you get the tracking link by email. Custom pieces ship when they are finished, 3 to 4 weeks after you approve the spec sheet, and arrive within that window.

Yes, until the parcel is dispatched. Email support@arianleather.co with your order number and the new address. Once the parcel is with the carrier, use the carrier's link to redirect it.

Cards, Apple Pay, Google Pay, PayPal and Klarna, plus the local methods Shopify Payments offers in your country, all in euro with no surcharge. We take payment when you order, including for made-to-order pieces.

Within 14 days of delivery, start the return from your account or email us with your order number. Inside the EU we send a prepaid label; from Switzerland, Norway and the UK you post it back at your cost. Refund within 14 days of receiving the parcel, to the method you paid with.

The legal guarantee of conformity: three years in Portugal and Spain, two years in the other EU countries, from delivery. It covers faults in materials and making, on custom pieces as much as stocked ones. Wear, misuse and natural marks in the hide are not faults.

Usually not. Veins, small scars and shade variations are part of a full-grain hide and no two jackets are identical. Loose stitching, a zip that fails or lining that comes away are faults: send us a photo and we repair, replace or refund.

No. A piece made to your specification is excluded from the 14-day right of withdrawal, which you confirm in the builder before ordering. Faults are covered by the legal guarantee in full.

It is at your door 3 to 4 weeks after you approve the spec sheet, shipped duty paid. Embroidered pieces add the time you take to approve the stitch preview.

A vector file (SVG, AI, EPS or PDF) or a PNG at least 2,000 px wide, one file per placement. No artwork? Describe it in the builder and our digitiser draws it. The artwork guidelines have the sizes and what stitches well.

Tell us what to change; the first round is included and further rounds are free. Nothing is sewn until you approve, and we stitch exactly what the approved preview shows.

Full-grain, semi-aniline leather: sheepskin nappa for every jacket, cowhide for every vest. The product page names the hide and the lining. Read our leather for what that means on your back.

Wipe with a dry cloth, let it dry away from heat if it gets wet, condition twice a year with a leather balm, hang on a wide hanger. Never machine wash or tumble dry. The care guide has the full routine.

No. They are casual jackets. Some borrow the biker and café racer look, but they carry no armour and are not protective equipment.

Yes: from 10 pieces, 20% off retail, paid on order. The wholesale page has the terms and the application form; clubs and teams have their own page.