Refund policy
We want you to be fully satisfied with your purchase from Arian Leather. If for any reason you are not, please review our return and refund policy below.
📦 Returns Eligibility
You may request a return or exchange within 14 days of receiving your order, in accordance with EU consumer law.
To be eligible for a return:
-
The item must be unused, unworn, and in its original packaging
-
Tags and labels must be intact
-
You must provide proof of purchase (order number or invoice)
❌ Returns are not accepted for:
-
Personalized or custom-made items
-
Items damaged due to misuse or improper care
-
Final sale or clearance items
📬 How to Request a Return
Please contact us at support@arianleather.co within 14 days of delivery with:
-
Your order number
-
The item(s) you wish to return
-
A brief reason for the return (optional but helpful)
We will reply with return instructions and the return address.
📦 You are responsible for return shipping costs.
💳 Refunds
Once your return is received and inspected:
-
You will receive a refund to your original payment method
-
Refunds are typically processed within 5–7 business days
-
Shipping costs are non-refundable
We will notify you by email once your refund has been issued.
🔄 Exchanges
We only replace items if they are defective, damaged, or the wrong size.
Please contact us to arrange an exchange.
❗ Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account again
-
Contact your credit card company or payment provider
-
If it still hasn't arrived after 10 business days, contact us at support@arianleather.co
🌍 Return Address
Returns must be sent to our fulfillment facility in Portugal. The full return address will be provided after your return request is approved.
❓ Questions?
Email us anytime at support@arianleather.co — we’re here to help.