Legal
Warranty and conformity
Updated 4 October 2026Every product carries the legal guarantee of conformity: three years in Portugal and Spain, two years in the other EU countries. It costs nothing, applies to made-to-order pieces as much as to stocked ones, and nothing we write can shorten it.
What it covers
A lack of conformity that exists when the goods are delivered: a different item from the one ordered, a product that does not match its description or the approved spec sheet, defects in materials or workmanship such as failing seams, zips, snaps or lining, or a product that is not fit for the ordinary use of a leather garment.
What it does not cover
Normal wear, damage from misuse, water, heat, chemicals or improper cleaning, alterations by anyone other than us, and the natural variation of leather in grain, shade and small marks. A poor fit from measurements you supplied for a custom piece is not a defect; a piece cut to measurements other than those you approved is.
How long, and who has to prove what
| Country of the customer | Guarantee period | Defect presumed present at delivery | Report the defect |
|---|---|---|---|
| Portugal | 3 years | first 2 years | within 2 months of noticing it |
| Spain | 3 years | first 2 years | as soon as you notice |
| France | 2 years | first 2 years | as soon as you notice |
| Germany | 2 years | first year | as soon as you notice |
| Italy | 2 years | first year | as soon as you notice |
| Other EU countries | at least 2 years | at least the first year | as soon as you notice |
During the presumption period we must show that a defect was not present at delivery; afterwards you must show that it was.
Your remedies
- Repair or replacement, free of charge, within a reasonable time and without significant inconvenience. For a custom piece, replacement means a new piece to the same approved spec. We pay the shipping both ways.
- If repair or replacement is impossible, disproportionate, fails, or would cause you serious inconvenience, you may ask for a proportionate price reduction or end the contract and be refunded. A minor defect does not end the contract.
- We refund within 14 days of receiving the returned goods, to the payment method you used.
How to claim
Email support@arianleather.co with your order number, a description and photos of the problem. We answer within 2 working days and tell you whether we need the item back. We cover return shipping for a claim under the guarantee.
Commercial guarantee
We offer no separate commercial guarantee. Your rights come from the law of the country where you live and are not affected by this page.