Política de reembolso
We want you to be fully satisfied with your purchase from Arian Leather. If for any reason you are not, please review our return and refund policy below.
📦 Returns Eligibility
You may request a return or exchange within 14 days of receiving your order, in accordance with EU consumer law.
To be eligible for a return:
-
The item must be unused, unworn, and in its original packaging
-
Tags and labels must be intact
-
You must provide proof of purchase (order number or invoice)
❌ Returns are not accepted for:
-
Personalized or custom-made items
-
Items damaged due to misuse or improper care
-
Final sale or clearance items
📬 How to Request a Return
Please contact us at support@arianleather.co within 14 days of delivery with:
-
Your order number
-
The item(s) you wish to return
-
A brief reason for the return (optional but helpful)
We will reply with return instructions and the return address.
📦 You are responsible for return shipping costs.
💳 Refunds
Once your return is received and inspected:
-
You will receive a refund to your original payment method
-
Refunds are typically processed within 5–7 business days
-
Shipping costs are non-refundable
We will notify you by email once your refund has been issued.
🔄 Exchanges
We only replace items if they are defective, damaged, or the wrong size.
Please contact us to arrange an exchange.
❗ Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account again
-
Contact your credit card company or payment provider
-
If it still hasn't arrived after 10 business days, contact us at support@arianleather.co
🌍 Return Address
Returns must be sent to our fulfillment facility in Portugal. The full return address will be provided after your return request is approved.
❓ Questions?
Email us anytime at support@arianleather.co — we’re here to help.